Privacy policy
Last updated November 12, 2026
Déjà vu is a client portal run by Venyta, Inc. (“Venyta”, “we”). This policy explains what personal information Déjà vu collects, why, and the choices you have. It applies to dejavu.venyta.com.
What we collect
- Account details: your name, email address and company, which Venyta enters when it invites you, and the password you choose. Passwords are handled by our sign-in provider and are never visible to Venyta.
- Orders: the titles, descriptions, dates, messages and files you or Venyta add to your orders, and their status history.
- Settings: whether you want email notifications about your orders.
- Technical records: when you use the portal, our servers record the time, the address of your device (IP address), and which part of the portal was used. We use these to keep the service secure and fix problems.
Please don't put health information about individuals, or other sensitive personal information, in an order unless Venyta has agreed with you in writing how it will be handled.
How we use it
- To create and secure your account and let you sign in.
- To receive, work on and discuss your orders.
- To email you about your account (such as your invitation) and, unless you turn it off, when your orders change. These emails contain an order reference and a link, not the order's contents.
- To keep the service secure, prevent misuse and fix problems.
We don't sell personal information, use it for advertising, or send marketing email from Déjà vu.
Who can see it
You can see your own orders. Venyta staff who work on orders can see all orders. We share information only with service providers that run Déjà vu for us, and only so they can provide that service:
- Amazon Web Services hosts the portal, stores orders and files, handles sign-in, and sends email.
We may also disclose information when the law requires it.
Where it's stored
Déjà vu's data is stored by Amazon Web Services in the United States (the us-east-1 region, in Virginia). While it is there, it is subject to United States law and may be accessed by authorities there under that law.
How we protect it
- Everything is encrypted in transit and at rest.
- Files are private and can only be downloaded through short-lived links by people who can see the order.
- Accounts are created by Venyta only; there is no public sign-up.
How long we keep it
We keep your account and orders while you work with us and as long as we need them for our business, legal and accounting obligations. Technical records are deleted after 90 days. When we delete information, copies in our backups are removed within 35 days.
Cookies and storage
Déjà vu doesn't use advertising or analytics cookies. When you sign in, your browser keeps a sign-in token for the current tab, and our sign-in provider sets a cookie on its own sign-in page to remember your session.
Your choices and rights
- Turn order emails on or off at any time in Email settings.
- Ask to see the personal information we hold about you, or to correct it.
- Ask us to close your account and delete your information, subject to what we must keep by law.
To make a request or ask a question, email contact@venyta.com. We'll respond within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Changes
If we change this policy, we'll update the date at the top. If a change affects how we use information you've already given us, we'll tell you by email or in the portal first.
Contact
Venyta, Inc.
Toronto, ON | Halifax, NS
contact@venyta.com